Our world class hospitality team works tirelessly to ensure that the needs of our guests are addressed in a timely and appropriate manner. Without knowing the full details of your reservation, we are hesitant to comment, but in the future, please do not hesitate to contact the front desk regarding any element of your room that you do not find satisfactory. Hilton Tulum Riviera Maya All-Inclusive Resortĭear Leslie S, Thank you for taking the time to review the Soaring Eagle Casino and Resort! We are extremely sorry to hear that your stay at our hotel was anything less than exceptional.
